1.
A.
B.
C.
2.
A.
B.
3.
A.
B.
C.
D.
E.
F.
G.
Flower subscription:
A. How does a flower subscription work?
Basically just like any magazine subscription. You choose the item you want to
subscribe to - in this case either the fresh cut flower assortments or the designed
bouquets - fill out the order form and we will deliver your item every week or
bi-weekly until you unsubscribe. You can also order the subscription for a set
amount of weeks.
B. What is the minimum subscription period?
4 weeks. That can be 4 weeks in a row for weekly deliveries or 8 weeks for bi-weekly
deliveries.
C. Do I receive the same flowers that are
shown on the website?
On the website you see sample bouquets and sample flower assortments. It might
happen that you will receive a similar designed bouquet or assortment but in general
all deliveries will vary each time. The pictures on the website should give you
an idea of what kind of compositions and flower selections to expect when you
subscribe with us.
Order options:
A. How can I order your services/subscriptions?
There are 3 ways to order:
- By phone at 310-305-8992. Simply have the item number ready.
- By sending an email with your request to .
- By downloading and printing out the and faxing the filled out form to 309-418-3125.
You can also send the form by mail along with your check to:
FlowerMaid
P.O. Box 9301
Marina Del Rey, CA 90292
B. Can I also order a vase with my flowers?
Currently this is not possible yet. However we are planning to add a shop to the
website soon that will carry vases and other items around flowers.
Delivery & Payment:
A. When and how will the flowers be delivered?
Flowers will be delivered by our FlowerMaid courier every Thursday (or every other
Thursday for bi-weekly subscriptions) and arrive paper-wrapped (without a vase).
B. Do I have to be home for the delivery?
You don’t have to be home. In most cases, the delivery driver will knock
or ring the bell, and if there is no answer, will leave the product somewhere
safe at the delivery location. However, we can’t be held responsible for
stolen flowers. To avoid doubts we will leave a delivery notification sticker
on your door or in your mailbox.
C. In which areas do you deliver?
Los Angeles and Malibu - basically most areas
with a 90xxx zip code. We don’t deliver to Orange County, San Bernadino
County and Ventura County.
Also, we can’t deliver to gated apartment complexes.
D. How much is the delivery?
For all flower subscriptions the (bi-)weekly delivery charge is $5.00.
For “Forget me not” anniversary flowers, the one-time delivery charge
is $10 and includes handling and packaging. There is no Sunday delivery for anniversary
flowers.
In case we received an incorrect delivery address the ordering person has to take
full responsibility for the undeliverable flowers and will be billed for the full
amount.
E. What is your guarantee?
We are proud to send the freshest, most beautiful flowers. You can enjoy FlowerMaid
flowers for at least 5 days. However we would like to ask you to consider that
flowers are living organisms. The aestetic of your flowers or bouquets will change
over time: Flowers with many buds, e.g. Freesia will open up new buds and will
close faded buds. Tulips however will still grow in the vase and spread out their
petals. Your bouquet lives and therefore will change daily - please enjoy the
natural evolvement. Some flowers are reacting very sensitive to various environmental
conditions that FlowerMaid has no influence in. If your flowers have to lie in
the heat for a few hours we can’t guarantee perfect quality anymore. However,
we absolutely guarantee that the flowers are in perfectly fresh condition at the
time of delivery.
F. Will you confirm my order by email?
You will receive an e-mail confirmation that your order has arrived, payment has
cleared and when your subscription will begin.
G. How do I pay for my flowers?
Subscriptions:
We need to receive payment before we can start your subscription. Please send
your check to:
FlowerMaid
P.O. Box 9301
Marina Del Rey, CA 90292
Please allow one business week after mailing your check to process your order.
Anniversary flowers:
For one-time deliveries we will bill you first, wait for your payment and then
deliver your flowers. Please allow one week to process your order. Please put
the processing time into consideration when ordering anniversary flowers for your
recipient. We suggest that you give us all dates and deadlines once and we will
take care of a timely billing and delivery.